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At Isatel Laboratorios, we guarantee the services delivery are safe and reliable, complying with legal or regulatory specifications and requirements, in accordance with the NMX-EC-17025-IMNC-2018 (ISO/IEC 17025:2017) standard. We consider complaints, suggestions or compliments as valuable sources of information to drive continuous improvement and satisfy or exceed our customers’ needs.

Complaint process

Step 1

The complaint is received, and identification is assigned to it

Step 2

Acknowledgement of receipt is sent to the customer

Step 3

Complaint is analyzed

Step 4

Customer is notified about the actions to be taken

Step 5

Actions to be taken are analyzed

Step 6

Customer is notified about the results

Step 7

Closing of the complaint

Contact us

Avenida Tamaulipas 1172–3,
Col. Garcimarrero, Alcaldía Álvaro Obregón, C.P 01510, Mexico City.

Phone number

+52 55 7095 8047
+52 55 7095 2547
contacto@isalab.mx

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