Support

Comments

CONSIDERATION:

Isatel Laboratories Division guarantees the provision of services that are safe and reliable, complying with legal or regulatory specifications and requirements, in alignment with the NMX-EC-17025-IMNC-2018 (ISO/IEC 17025:2017) standard. We consider complaints, suggestions or compliments as valuable sources of information to drive continuous improvement and satisfy our customers’ needs.

Complaint process

Step 1

Complaint is received and identification is assigned

Step 2

Acknowledgement of receipt of the complaint is sent to the client

Step 3

Complaint is analyzed

Step 4

Customer is notified of the actions to be taken

Step 5

Actions are analyzed

Step 6

Customer is notified of the results

Step 7

Closing of complaint

Contact

Avenida Tamaulipas 1172–3,
Col. Garcimarrero, Alcaldía Álvaro Obregón, C.P 01510, Mexico City.

Telephone numbers

+52 55 7095 8047
+52 55 7095 2547
contacto@isalab.mx

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